We aim to provide a high quality service to all our customers and to always seek to improve our service.
We contact a sample of clients to go through a simple questionnaire. We also send out questionnaires to clients to evaluate and improve our services. This helps us to make sure that all our customers are satisfied with the service they receive.
Quality checks will also be carried out on a sample of work, once the job is done. This will be arranged with you in advance.
We would also like to hear any comments or suggestions, or answer any questions you may have.
Please download and complete our Customer satisfaction questionnaire
Dear All,
Helping Hands supplied a van and two men to undertake the work. They have done a fantastic job. I had trouble finding the house yesterday (no, its true) because it looks so different. They not only cleared (or should I say landscaped) the front, rear and side gardens but you can see how they dug up the flower beds as well. [EXPAND Read More]I feel that the contribution that the men made was not only to the garden but also to the clients well-being and self esteem. Bearing in mind that she previously would not answer the door to anyone, she made and brought them cups of tea and chatted quite a lot with them by the sounds of things Its occasions like these that offer job satisfaction. Even if you ‘ve never met the client or seen her house I am most grateful for the team role that you have played in making such a difference to this lady. The clients neighbours who had threatened to stop paying council tax are delighted with the works done. Just a brief update on the above case and to thank you for doing such a splendid job in getting Helping Hands involved. The house which is literally falling down around the elderly, reclusive owner occupier has been the subject of much complaints from the neighbours, who quite reasonably raised a petition of some 50 signatories to have the Council intercede on their behalf and have the house repaired. I want to thank you for arranging for Helping Hands to do these jobs for her. I was impressed at how quickly they contacted me to inform me that the work will be done.
Before 
After 
[/EXPAND]
Dear Helping Hands,
I am writing this note to express my and my husband’s huge gratitude for the help you have given us. The people who called to do the boiler safety check, to supply the draught proofing and all the help you gave us, were polite, gracious and friendly. Until we called into Age UK offices and got a leaflet we had no idea such help existed. [EXPAND Read More]Until we called into Age UK offices and got a leaflet we had no idea such help existed. We thank you most sincerely, we moved to Salford to care for our son who can be quite ill on and off, and not knowing of any reliable handy men or repair services in the area we were feeling very isolated. You can imagine therefore how much your kind staff and your company has uplifted and helped us.
Thank you for everything you all do. You always help as much as possible. Work is first class and done happily so for all this, well done. [/EXPAND]
Dear Helping Hands,
Thanking you so very much for all the good work you do for me and others [EXPAND Read More]get so worried when things go wrong and no one to help me. God bless you all.[/EXPAND]
Dear Helping Hands,
Thank you for everything you all do. You always help as much as possible. [EXPAND Read More]Work is first class and done happily so for all this, well done.[/EXPAND]
Dear Helping Hands,
Thank you very much indeed for fitting me a safety chain on my door, the work man was very nice and [EXPAND Read More]did a brilliant job, thanks again.[/EXPAND]
Dear Helping Hands,
I want to thank you for getting my front and back garden looking as though someone lives here. I must also say how pleasant [EXPAND Read More]the two chaps were who came to do it. At least now I can get some plants in. Thanks to you I was more than pleased with the work.[/EXPAND]
Dear Helping Hands,
Many thanks for making the new steps for me, they have made my life so much easier, [EXPAND Read More]FAB job, thank you![/EXPAND]
Dear Helping Hands,
Just had Norman and Simon over fixing my baby gates. They were both very friendly, polite and helpful and I’m very happy [EXPAND Read More]with the service they provided! Thank you guys my house is now safe :)[/EXPAND]
Dear Helping Hands,
So happy with the grab rail fitted by your handyperson it has made my life so much easier. [EXPAND Read More]Can’t thank helping hands enough for their work.[/EXPAND]